Refund policy
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at sales@titangunvault.com. Please note that returns will need to be sent to the following address: [INSERT RETURN ADDRESS]
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at sales@titangunvault.com.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
European Union 14-day cooling-off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at sales@titangunvault.com.
Important Notice – Please Read Carefully
Your satisfaction is our top priority. If you experience any issues with your purchase, please contact us first before taking further action. We are committed to working with you to resolve any concerns quickly and fairly.
Lifetime Warranty Policy
Titan Security Products offers a Lifetime Warranty covering repairs or replacements for manufacturing defects under normal use, at no cost to you.
The following are not covered under warranty:
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Forgotten or lost access codes
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Damage caused by misuse, abuse, or improper installation
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Unsuccessful installations or fitment issues (compatibility cannot be guaranteed for every vehicle)
Return Policy
A valid return reason is required. To ensure a smooth return process, please follow the steps below carefully:
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Obtain an RMA Number
You must call our office to receive a Return Merchandise Authorization (RMA) number before sending any item back. -
Return Window
Items must be returned within 15 days of the delivery date. -
Tracking Requirement
All return shipments must include a valid tracking number. -
Return Address
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Documentation
Please include a copy of your invoice inside the return package. -
Condition of Returned Items
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Products must be returned in original packaging
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Items must be unused, complete, and in resalable condition
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No refunds will be issued for used items or if any components are missing
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Shipping Costs
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Customers are responsible for return shipping costs
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Original shipping charges and credit card processing fees are non-refundable
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RMA Labeling
The RMA number must be clearly marked on the outside of the return package. -
Non-Compliance
Failure to follow return instructions may result in a shipping chargeback.
Cancellations & Restocking Fees
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4% cancellation fee applies to orders canceled before shipment
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10% restocking fee applies to returns after shipment
If you have any questions regarding warranty coverage, returns, or your order, please don’t hesitate to contact us. We’re here to help and appreciate your business.
